REFUND POLICY

At Anzel Creations, your satisfaction matters. While we take every care to ensure quality, our refund policy is in place to protect both our customers and our craft.

1. Refund Eligibility
•   Refunds are only offered for items that arrive damaged.
•   Items must be reported within 7 days of delivery and returned in their original packaging.
•   Please note that small imperfections — such as air bubbles or slight colour variations — are a natural part of         handmade products and not considered faults.

2. Time Frame
•   Refund requests must be submitted within 7 days of receipt. After this period, we cannot process a refund.

3. How to Request a Refund
•   Email us at info@54.78.137.233 with your order number and photos of the damaged item(s) and                   packaging.

4. Return Shipping
•   Customers are responsible for return shipping costs. Please note that shipping fees are non-refundable.

5. Replacements
•   If you receive a damaged product, we’ll happily replace it once we’ve reviewed your photos and details.
•   The same criteria outlined above apply to replacement requests.

By purchasing from Anzel Creations, you accept the terms of this refund policy.